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I use to shop at Ulta Beauty for getting my wife supplies, but they know it is a matter of principle. Terrible business culture to try so hard to NOT cancel catalogs. When I first signed up with Ulta, I never got any rewards and kept asking in store why. After two years, someone checked and found that they had the wrong email. Great - problem fixed, right?
They never gave me my reward balance or notified me when I had enough to redeem. Great, right? I went on a trip out of the country and returned to find those rewards had disappeared. I rechecked my notification for an expiration date But when I reached out to Ulta, they told me that indeed, my points had expired. When I explained that I had not been notified of the expiration date and asked for them to be recredited, they told me that was not their policy.
I am done shopping at Ulta. Sephora is far more customer-focused and offers better prices anyway! Do not order online! If there is a problem with your order, they will likely not resolve the problem! It is not likely you will receive a refund on the order or a replacement! Needless to say, there will be no refund and no product received!
Do not order online, I suggest not doing business with them at all!!!! I generally go into the Ulta store which is 20 miles from my house. They never seem to have enough product in the store to fulfill the buy two get one free, so I went online to place the order. I ordered the two items and did not realize that it did not give me the free item in the cart.
I paid and then printed out my receipt still connected to Ulta. I saw just two items were on the receipt and immediately called the Customer service dept. This call was placed within a minute of placing the order. The CSR was very nice, but said that she had to put the request into the warehouse to cancel the order so that I could reorder. She said that they would send me an e-mail regarding the cancellation and that items possible that it was already filled.
In 2 minutes from placing the order?
I received the e-mail 22 minutes after I placed the order stating it was too late to cancel. My options were to return the product by mail at my expense with a credit within 30 days or take it to a store and get the credit back in business days. Really all I asked for was to correct the order and have 3 shipped instead of 2 which should have been a simple process.
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It is so bad in this time of increased competition. I will look for other places to shop for my beauty products in the future. I was scheduled for 6 pm and Laura called and stated her earlier appointment canceled at pm and she stated I could come in any time earlier. I arrived earlier for my apt at , I was there until after the store closed with Laura, 'til pm. I gave her 2 example photos. One showed the way I wanted my hair, not far off from what I currently had, just more blonde in it. The second was of a blonde balayage showing her that shade of blonde I wanted and no yellows or anything warm.
She said okay. And stated she understood. She went and mixed colors. She came over with 4 trays of color. When she rinsed me, toned me, and flat ironed my hair. She asked me to come back at 9 am to let her tone down the brassiness and fix the banding and color correct it. I was very hesitant because she just bleached my hair and dumped all this medium dark on my head and was not asked for. I trusted her when I walked in and left so upset because I had an interview the following day in the evening and there was NO way I was going to it looking like a zebra.
I left the salon in tears. I got in my car, called my cousin and went to her house 'cause she lives close to the salon. She washed my hair with a clarifying shampoo 3x just to get the blue-violet toner out. After we blew dried it, we restyled it and it had orange banding all around my scalp, the crown of my head. You could see where she let the brown bleed right into the blonde. The next morning, I arrived at am. She stated her salon manager was going to come in and help assist. She proceeded to put dark on my hair again, this time I asked what color it was and why she was adding more dark instead of weaving and threading in blonde to balance out the banding she had going all over my head?
She said it was to tone down the orange brassiness. I said, "What color is it? After she did this, she put me under a heating lamp. I did NOT give you permission to do this, you are brave, this is brave and I did not ask for this and I want this out of my hair now. I started bawling my eyes out, my hair was falling out as I was feeling it.
I came in the day before with soft, shiny, long, healthy hair and now it felt like coarse, hard, straw like hair. All my dimensional blonde highlights that I originally had were all gone. She took and bleached my entire head except my scalp. My scalp about 2 inches was all black and orange.
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I asked her, "What colors did you put on my head? Why did you do this to my hair? Are you mad at me or something? This is unbelievable. At this moment, it was about pm. My son needed to be picked up from school at pm. I had an interview at 5 pm almost 45 mins away, I needed to make myself presentable. My hair was broken and falling out of my scalp, I had chemical scalp burns all over, bumps and swollen red areas on my face and neck. I said, "Someone needs to fix this. From there, the salon manager Maria came back and said I have black and yellow hair.
This needs to be fixed immediately and I want the store manager. Maria went thru steps to ensure she would try to help get it partly presentable by explaining that she would have to do a partial highlight on my head. I was mortified. Now I was being re-bleached a 3rd time. She foiled my hair, put me back under the lamp, left me there for another hour. Put me at the sink for another hour. Came back and rinsed me out and my hair was carrot orange with black banding and spots that looked like Laura dumped black dye and spilled it all on my roots and inner shadow scalp.
I started crying again. Mind you, I had already cried the entire time she foiled my hair, had me under the lamp and now again. It was pm and I was going to miss my job interview. I was absolutely livid. Wrong response. She was adamant that I come back. Is she licensed? I work in the public eye and people keep asking me what happened.
The job interview was a big marketing job in the field I already am in and it was canceled cause by the time I got out of the salon at over 11 hours in 2 days there - there was no way I was gonna show up to an interview with mascara all over my face, globs of eye boogers from crying, black and brown hair dye all over my face, red scalp burns on my head and neck and chin. It was a monstrous ordeal and I was absolutely spent. Not only did the salon manager belittle my energy, my emotions and my self worth, she left me feeling vain because I was so upset about my hair and told me to stop being negative.
I did give her a thank you and I did hug her for her attempt to help, but it was not sincere.
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I was deeply wounded and emotionally distraught from this ordeal. See photos, I kid you not. I waited 3 days to wash my hair because it had been so overprocessed. You get what you pay for. They are cheap like Best Cuts Plus. Unacceptable, unprofessional and incompetent. Ulta Automatically adds to the quantity right before you click submit. Will let you increase but will not let you go back and correct to one.
Must delete the order and start again. Apply Coupon states we will see it applied at end but Never does. Always have to call and have them apply it. This time I'm told I called too soon. They cannot see my order and to call back. Last used 4 hours ago. Last used 6 hours ago. Last used 7 hours ago. Last used 17 hours ago. Last used a day ago. Get Deal. Online Only! Ulta Deal. Buy More Save More.
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ULTA Beauty | Hickory Point Mall
See sale. Expired Coupons Recently expired coupons sometimes still work, so feel free to give these a try. About Ulta Beauty Ulta is one of the best places to shop for beauty. Every store is stocked with thousands of products for all your makeup, skincare, and haircare needs.
Looking for the latest eyeshadow palette? Ulta has it. Looking for the latest Korean skincare products? Ulta Beauty has that too. Need a new blow-dryer?